Dumboldles
Well-known member
I wanted to give a shoutout to our local Heartland dealer in southern Utah, Desert Coach RV. I was having difficulty with automatic 50amp cord device and it totally stopped working. I was in front of my home winterizing my unit and not out in the far hinterlands so gave the dealership a call for advice. They (I know this will be hard to believe) sent a RV tech out to my place to check out the problem. I ended up following the tech into the dealership to have the problem resolved under warranty. I had some other minor issues and one large slide problem taken care of also.
I had another very minor issue that should have been taken care of while in at the dealership; when I called to let them know that they missed that fix the service manager acknowledge the miss and sent a tech out to my place to take care of the problem.
I understand the frustrations we RVers can have with our units and resolving the problems but wanted to give a positive to my local dealership and Heartland.
Dumboldles
I had another very minor issue that should have been taken care of while in at the dealership; when I called to let them know that they missed that fix the service manager acknowledge the miss and sent a tech out to my place to take care of the problem.
I understand the frustrations we RVers can have with our units and resolving the problems but wanted to give a positive to my local dealership and Heartland.
Dumboldles